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Common Issues and Troubleshooting Steps:

Click the Code Sandbox icon in the chat bar, then click Reset…, then click Restart container. This safely restarts the code environment and preserves your files and settings.If you need more RAM, click on Code Sandbox icon → Sandbox Settings and switch to Memory Boost (available on the Pro plan and higher). See Containers for details.If restarting doesn’t fix it, expand I’m still having issues in the same dialog to reveal Factory Reset.
Factory Reset will completely reset your account and permanently delete all uploaded files and memory.
Code Sandbox popup showing status, RAM/CPU usage, Code Language, Reset, and Sandbox Settings
AI will sometimes do something called ‘hallucinating’ when it starts to go into loops and can’t produce an output.Try to reword the prompt to be more specific and have more detail to help guide Julius.If there have been multiple crashes, it’s best to start a new thread from scratch so the AI can refresh and restart to provide a better output.
The code can sometimes get sent to your spam email.If it’s not in your spam, send us and email at team@julius.ai.
If you’re unable to click and download files/visualizations from Julius directly, try the following troubleshooting steps:
  • look for the file in your available files Julius file list showing available downloads
  • try refreshing the browser
  • ask Julius to reproduce the document for you
These troubleshooting topics are based on over 340 user conversations. We’re continually expanding this section based on your feedback. If you’re experiencing an issue not covered here, email us at team@julius.ai.